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Customer support

Our dedicated Customer Care team is available Monday to Friday from 09.00 - 16.00 CET
Send an e-mail to or call +46 21 78303

Terms & Conditions


Warranty is according to consumer laws in the country were the product has been purchased. Please note the warranty does not cover the normal wear and aging of the product. The warranty does not cover any damage on any part of the product resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the product and nonobservance of the directions provided by Skultuna. Please save the printed order confirmation. This order confirmation is your warranty. For all other inquiries concerning shipment, returns, etc, please contact us.





The normal delivery time is 2-10 working days from the day the order was placed. If a product is temporarily out of stock or in production the delivery time can be longer. You always have the possibility to cancel the purchase if a longer delivery delay occur. Please contact our Customer service if you wish to cancel your purchase. We make reservations for the liability of delays or failed deliveries caused by discontinued products or the stock handling of our suppliers. We also make reservations for price difference on caused by wrong price codes, etc.



We will send an order confirmation with information about your purchase by e-mail as soon as we have received your order. We recommend that you save the order confirmation if you should need to contact's customer service.



At present, Skultuna accept VISA, Mastercard, Diners and American Express. When you pay with credit card, the payment is handled by our payment partners DIBS and Euroline to guarantee secure payments. This is how it works:

Choose your credit card type i.e. (Visa, Mastercard or American Express), state your card numbers and validation date.
A control is carried out to make sure that your data is correct and that there is money on your account.
The money is being transferred to Skultuna.
As soon as Skultuna receives the information that the payment is completed the goods are sent to the customer.
Please visit and to read more about DIBS and Euroline.
IMPORTANT! To ensure your safety and comfort, we use a secure order form. No external parties will be able to access the information you have given. Read more under Security.


SECURITY uses the latest security standard 3-D Secure. 3-D Secure is an XML-based protocol to allow authentication of cardholders of credit card companies in epayment transactions. The 3-D Secure protocol was developed by Visa to improve the security of Internet payments. It was adopted and is offered with the service name Verified by Visa and MasterCard SecureCode. The main difference between Visa and MasterCard implementations resides in the method to generate the AAV (Accountholder Authentication Value): MasterCard uses UCAF (Universal Cardholder Authentication Field) and Visa uses CAVV (Cardholder Authentication Verification Value).



Shipping cost are applied in regard to the specific shipment destination, hence the shipping cost can vary. Goods are shipped from Sweden. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.


TRANSPORTATION accepts the economic responsibility if products are damaged or missing during transport. However, you are required to contact our Customer Service within 14 days. The economic responsibility is yours if products are damaged or missing during the return transport.



You have the right to return undamaged and unused products. Notification about this shall be done immediately upon reception of the product or latest 14 days after reception. The notification shall be done to or through a standard mail to: Skultuna Messingsbruk, Bruksgatan 8, 726 31 Skultuna, Sweden.
The message shall contain the following information: a) order number b) payment confirmation c) title of the product you wish to return. The returned product shall be in an unused and undamaged state in its original package.
Once the return is granted you will receive a Return order number that must be marked on the parcel. If we don't find the return number this may cause your refund to be delayed. Return the product together with a printed copy of the payment confirmation together with the return order number. State the cause of the return on the back side of the payment confirmation! You will have to pay the freight cost for the return. Return against cash on delivery is not accepted. guarantees that the products you have ordered are free from errors at the time of delivery. If you should receive a defect or wrongly supplied product, contact customer support at without delay or at the latest within 14 days after reception. Customer support will take care of your complaint and provide you with a Return order number that must be marked on the parcel. Return the product in the state that it was received followed by a damage or error report. The returned product shall be in an unused and undamaged state in its original package. Return the product together with the payment confirmation and return order number. State the cause of the return on the back side of the payment confirmation.
IMPORTANT! You must contact customer support at before you return wrongly supplied or damaged products to get the return request approved, recieve the return order number and get the return postage paid.
The responsibility for errors in ordered products is limited to the terms now stated.



If Skultuna receives packages that have not been collected at the post office, we reserve the right to charge you for all our costs that appear when handling your order and shipment. An invoice will be sent to you. Settlement of the invoice shall be within 14 days.



Contracts between consumers and Skultuna shall be governed by Swedish Law. Skultuna follows the recommendations of the Swedish Consumer Authority. All above conditions apply solely to goods purchased by individual consumers. Please contact Skultuna for all B2B inquiries.