Returns Policy

Returns

Returns are free. To return a product please register your return in our return portal so we can provide a freight label for you. We offer return 30 days after receiving the order. During Christmas we have extended the right to return between 15 November to 31 January.

As a customer you have the right to try and return your product if it dosen’t live up to your expectations. Please note that if you wish to retrun a product it has to be in the same condition as when you received it.

To register a return please use our return portal for further instructions.

Click here to register your return

Exchanges

Exchanges are free. To exchange a product please register your exchange in our return portal so we can provide a freight label for you. Please note that the product must be in the same condition as when you received it and the giftbox must be intact  to be able to complete a exchange

To register a exchange please use our return portal for further instructions.

Click here to register your exchange

 

Claims

Please use our return portal to register a claim errand, our customer service will help you as soon as they can. 

Click here to register a claim

 

Non picked up goods

Items not collected and returned to Skultuna will be a subject to a fee of 20 EUR/USD which will be deducted from the credit made to the card used as payment.

To top