The normal delivery time is 3-5 business days from the day the order was placed. If a product is temporarily out of stock or in production the delivery time can be longer. You always have the possibility to cancel the purchase if a longer delivery delay occur. Please contact our Customer service if you wish to cancel your purchase. We make reservations for the liability of delays or failed deliveries caused by discontinued products or the stock handling of our suppliers. We also make reservations for price difference on www.skultuna.com caused by wrong price codes, etc.
Items not collected and returned to Skultuna will be subject to a fee of 20 EUR/USD which will be deducted from the credit made to the card used as payment.
We will send an order confirmation with information about your purchase by e-mail as soon as we have received your order. We recommend that you save the order confirmation if you should need to contact Skultuna.com's customer service. If the confirmation hasn't arrived within 15 minutes from purchase, veck your junk-mail before contacting our customer service.
Skultuna co-operate with an authorized payment service provider (Klarna), who processes your personal details in accordance with the international security standard PCI DSS, developed by international credit card companies such as VISA, MasterCard etc. All transactions will be sent through SSL (Secure Sockets Layer) in encrypted form and all card details and payment information will be protected and processed with a high level of security.
Skultuna.com uses the latest security standard 3-D Secure. 3-D Secure is an XML-based protocol to allow authentication of cardholders of credit card companies in epayment transactions. The 3-D Secure protocol was developed by Visa to improve the security of Internet payments. It was adopted and is offered with the service name Verified by Visa and MasterCard SecureCode. The main difference between Visa and MasterCard implementations resides in the method to generate the AAV (Accountholder Authentication Value): MasterCard uses UCAF (Universal Cardholder Authentication Field) and Visa uses CAVV (Cardholder Authentication Verification Value).
We deliver for free world wide. Goods are shipped from Sweden. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Skultuna does not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your charges may be. If you do incur any such additional charges they must be rendered for your package to clear customs. Please contact your local customs office for more information.
Skultuna.com accepts the economic responsibility if products are damaged or missing during transport. However, you are required to contact our Customer Service within 5 business days if any such damage or fault is discovered upon receiving your order.
We offer all customers free returns worldwide.
Skultuna Messingsbruk AB
726 31 Skultuna
VAT NO: SE556029308501
GOVERNING LAW AND JURISDICTION
Contracts between consumers and Skultuna shall be governed by Swedish Law. Skultuna follows the recommendations of the Swedish Consumer Authority. All above conditions apply solely to goods purchased by individual consumers. Please contact Skultuna for all B2B inquiries.