Returns Policy

Return policy

You have the right to return undamaged and unused products at your own expense. We offer returns for 30 days after receiving the order. In your parcel, you will find a return form to fill out.

If you wish to exchange your product, please follow the steps below:

  1. Place a new order online before sending the return. The new order will be sent immediately.
  2. Fill out the return form with the new order number, important if you wish to have your old shipping fee credited.
  3. Pack the product securely. Hand in at the nearest DHL office/Post office, we recomend that you use a traceable shipping service. You are responsible for the order until it reaches us.

Once the return is received and processed, we will credit the order to the card or account used at purchase. If you have placed a new order and attached the order number, we will credit the shipping fee from the first order as well. If there is no order number we will handle it as a return and the shipping fee will not be credited.

Please note, you are responsible for the return until it reaches Skultuna, pack carefully and use a traceable shipping method. Return against cash on delivery is not accepted.

It takes up to 14 days for a returned product to be fully processed and refunded.

Have you lost your return form? Download it here

WARRANTY

Skultuna.com guarantees that the products you have ordered are free from errors at the time of delivery. Please note that the products from Skultuna are hand-made and small variations may occure between products. Minor defects are to be expected as the products are not factory made and these are not covered by the warranty. If you should receive a defect or wrongly supplied product, contact customer support at Skultuna.com without delay or at the latest within 5 business days after reception. Customer support will take care of your complaint and provide you with a Return order number that must be marked on the parcel. Return the product in the state that it was received followed by a damage or error report. Return the product together with the payment confirmation and return order number. State the cause of the return on the back side of the payment confirmation.
IMPORTANT! You must contact customer support at webshop@skultuna.com before you return wrongly supplied or damaged products to get the return request approved, receive the return order number and get the return postage paid.
The responsibility for errors in ordered products is limited to the terms now stated.

You have the right to return undamaged and unused products. Notification about this shall be done immediately upon reception of the product or latest 14 days after reception. The notification shall be done to info@skultuna.com or through a standard mail to: Skultuna Messingsbruk, Bruksgatan 8, 726 31 Skultuna, Sweden.
The message shall contain the following information: a) order number b) payment confirmation c) title of the product you wish to return. The returned product shall be in an unused and undamaged state in its original package.
Once the return is granted you will receive a Return order number that must be marked on the parcel. If we don't find the return number this may cause your refund to be delayed. Return the product together with the filled our Return form included with your order. State the cause of the return, if you want to exchange the product or if you wish to get the money back. You will have to pay the freight cost for the return. Return against cash on delivery is not accepted.

It takes up to 14 days for a returned product to be fully processed and refunded.

Skultuna.com guarantees that the products you have ordered are free from errors at the time of delivery. If you should receive a defect or wrongly supplied product, contact customer support at Skultuna.com without delay or at the latest within 14 days after reception. Customer support will take care of your complaint and provide you with a Return order number that must be marked on the parcel. Return the product in the state that it was received followed by a damage or error report. The returned product shall be in an unused and undamaged state in its original package. Return the product together with the payment confirmation and return order number. State the cause of the return on the back side of the payment confirmation.
IMPORTANT! You must contact customer support at info@skultuna.com before you return wrongly supplied or damaged products to get the return request approved, recieve the return order number and get the return postage paid.
The responsibility for errors in ordered products is limited to the terms now stated.

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