Terms & Conditions

1. Company Information

This is a webshop operated by:

Company name: Skultuna Messingsbruk AB

Company registration number: 556029-3085

Address: Bruksgatan 8, 726 31 Skultuna, Sweden

E-mail: info@skultuna.com

Phone: +21 783 03

VAT No.: SE556029308501

2. Prices

All prices are stated in the currency corresponding to the country the order is being shipped to. All prices within the EU, as well as Norwegian and British prices include VAT. All prices outside the EU are excluding VAT. 

3. Payments

We accept the following payment methods: 

    • Card payment (Visa, MasterCard, Amex)
    • Klarna Direct Payment (Only available Sweden, Austria, Germany & the Netherlands)
    • Klarna Invoice (Only available in Sweden, Finland, Denmark, Norway, Austria, Germany, the Netherlands & the U.K.)
    • Klarna Instalments (Only available in Sweden, Finland, Denmark, Norway & Germany)
    • Swish (Only available in Sweden)
    • PayPal
    • MobilePay (Only available in Denmark & Finland)
    • Bancontact (Only available in Belgium)
    • iDEAL (Only available in the Netherlands)

Payment is made at the time of purchase if unless otherwise stated.

4. Delivery

We deliver internationally. 

Below are standard delivery times for each region:

    • Sweden: 1-3 business days
    • EU: 2-5 business days
    • Outside EU: 2-7 business days

Delivery is carried out via our partners: PostNord, Instabox, BudBee, UPS och DHL. In case of delays, we will contact you as soon as possible.

5. Right of Withdrawal & Return Policy

You have the right to withdraw your purchase within 30 days from receiving the item. To return an item, register a return via the Return Portal. 

Conditions for returns: 

    • The item must be unused and in its original condition. 
    • Refunds will be made within 14 business days from when we receive the item. 
    • When returing using Skultuna's prepaid return label, Skultuna is responsible for lost packages, delays, and other trasport-related issues that might arise during shipping.
    • If you return using your own shipping label, the package must be sent as a business parcel. In this case, Skultuna is not responsible for lost packages, delays, or other transport-related issues that may arise during shipping.

The right of withdrawal does not apply to: 

    • Products with personal engraving.
    • Noticeably used products. 
6. Claims

We comply with the Swedish Consumer Purchase Act and the recommendations of the Swedish National Board for Consumer Disputes (ARN) for all claim cases. 

We adhere to: 

    • You have the right to file a claim within 3 years from the purchase date.
    • The claim must be made within a reasonable time after the defect was discovered. Two months is always considered a reasonable time. 
    • If the defect appears within 12 months of the purchase, Skultuna as the seller must prove that the defect is not due to an original (manufacturing or material) defect.
    • If the defect appears after 12 months of the purchase, you as the buyer must prove that it is due to an orginal (manufacturing or material) defect, and not due to normal wear or misuse. 
7. Warranty

Skultuna offers a 12-month warranty on all products. The warranty means that we will, free of charge, correct any faults caused by manufacturing or material defects. It does not cover wear and tear and assumes that the product has been used with normal care. 

Please note that Skultuna's products are mostly handmade. Small variations between products are to be expected and are not grounds for a claim.

8. Personal Data & Privacy Policy

We process your personal data in accordance with GDPR. Read more in our Privacy Policy.

Your data is used to: 

    • Manage your orders and returns. 
    • Inform you via SMS and/or email about delivery status.
    • Communicate with you about delivery issues and respond to inquries.
    • Prevent misuse or inappropriate use of our services.
    • Comply with the Accounting Act.
    • Fulfil agreements with third parties e.g. logistic providers (PostNord, Schenker, Instabox, BudBee, UPS, DHL).
    • Deliver a personalised experience of our services.
    • Tailor skultuna.com to your behavior and preferences. 

    We may share your personal data with so called personal data assistants. In cases where it is necessary to provide our services, we share your personal data with companies that act as a personal data assistant for us. Read more about what a data processor is in our Privacy Policy.

    9. Cookies

    Skultuna uses cookies to enhances your shopping experience and provide relevant information and offers. By using our website, you consent to use of cookies. Read more about cookies in our Privacy Policy. 

    10. Dispute Resolution

    In case of a dispute, we recommend contacting the Swedish National Board for Consumer Disputes (ARN).

    You can also use EU's online dispute resolution platform.

    11. Changes to the Terms

    We reserve the right to change these terms at any time. Any changes will be published on this page with a new update date.

    Updated: 2025-07-18